What are the fees for Consumer Online Banking?
The basic Online Banking Service includes the ability to view account balances, transaction images, account statements, and transfer funds between your FirstBank accounts. This service is free if you elect to review your account statements using the Electronic Statement Service (eStatements) and discontinue receipt of your paper statements in the mail.
Otherwise, the fee is $3.00 per month and will be deducted on the first business day of each month from the personal checking or savings account of your choice. If you keep a total average balance of $10,000 in your FirstBank personal checking accounts, this monthly fee will be waived.
The optional Bill Payment Service is FREE when at least three bill payments are made per month. If less than three bill payments are made per month, a $5 inactivity fee will be assessed. The inactivity fee for the optional Bill Payment Service will be deducted on the first business day of each month from the personal checking account of your choice, which is selected when signing up. Sign up now and we will waive this requirement for the first three months. The inactivity fee is waived for Premier Checking account customers.
The optional financial management software download service is FREE. This service automatically enters banking activity into your software's online check register.
What do I need to sign up?
How soon can I start using Online Banking?
Complete the online application to start accessing your accounts immediately. Please contact us at 303-232-5522 or 800-964-3444
if you have any questions.
Why can't I login to Online Banking?
All customers are required to access the Online Banking Service using a browser that supports 128-bit encryption. Encryption protects information as it travels between your PC and FirstBank.
If you have an older browser it may not support 128-bit encryption. If this is the problem, you will need to upgrade your browser before you can use Online Banking.
If you have further problems or need assistance please send us an email or call us.
I've forgotten my Online Banking password.
Click here to reset your password online.
I've forgotten my Online Banking username.
Please contact us by calling 1-800-964-3444
Can I access my accounts from home and work?
As long as your computer has Internet access and a browser that meets our security requirements, you can access Online Banking from anywhere. Like where you are right now, for instance. Because this service is Internet-based, you do not have to worry about using a computer with special software.
How much transaction history can I see?
You can see transactions from your previous three statement cycles, plus any transactions since your last statement. You also have access to electronic account statements (eStatements) which are archived online for 36 months.
Can I view my business accounts?
If you are an authorized signer on the business accounts, you can enroll for Business Account Access which will allow you to combine your personal accounts with your business accounts under your personal online banking profile.
Where can I enroll for Business Account Access?
You can enroll for Business Account Access under the Settings and Alerts tab in Online Banking. You must sign into Online Banking with your personal login credentials.
Why can't I access the enrollment page for Business Account Access?
The enrollment page for Business Account Access can only be accessed if you are logged in with your personal Online Banking credentials. You must be an authorized signer on the business accounts to enroll for Business Account Access. If you need additional assistance, please contact us at by calling 1-800-964-3444
Why do I receive a blank page when viewing my eStatement?
There are a few different reasons why you are having difficulty opening your eStatement. Please contact us so we can trouble shoot and resolve your situation.
I deleted the bank mail with my eStatement. How do I view my eStatement?
To view your eStatement, you will want to select “eStatements” from the navigation bar at the top of the page under “Accounts.” Then, use the drop down arrow to the right of the account to select the statement period that you would like to view and click on the gray “eStatement” button. Your statement will open in a new window.
Can I use Quicken or QuickBooks?
FirstBank offers a service that automatically enters transactions into your financial management software. We currently support versions 2011 and newer for Quicken and QuickBooks. To sign up for this service, select 'Downloads' from the 'Accounts' menu (must be logged into Online Banking).
Why can’t I transfer funds from my time accounts?
Time Savings accounts are not available because there is an early withdrawal penalty assessed if you transfer funds from this type of account.
Why can I no longer transfer funds to my savings account?
When a savings account goes to a zero balance, the computer will automatically close the account. Since the account has been closed, it is no longer available via your Online Banking Service. Please contact us to reopen your savings account.
Why can't I transfer between my business entities?
Business to business transfers are not permitted in Online Banking. If you need the ability to initiate intercompany transfers, this functionality is available in our Internet Cash Management application.
Optional Bill Payment Service
How does Bill Payment work?
FirstBank's Bill Payment Service delivers most payments electronically and without checks and stamps. First, you will create a list of companies or individuals you pay on a regular basis. Then, each time you want to pay a bill, you select the payee from the list you created, select the account to be charged, input the amount you want to pay, and input the date it needs to be sent.
Most payments will be deducted from your checking account on the scheduled date and be sent to the payee either electronically or via corporate check, depending on the payment method accepted by the merchant.
It can take up to five business days for the payment to be received and processed by the payee, so you will want to make sure to schedule it in time to arrive before the due date.
Who can I pay with Online Banking Bill Payment?
We don't know of many people who don't enjoy receiving money, so you can generally pay any individual or business with an address in the United States you would normally pay by mailing a check. You should not use the service to schedule any payments for tax or court-ordered payments. (We will not be responsible for any posting problems associated with these types of payments).
How do I send payments to other financial institutions?
The following information needs to be included for payments to financial institutions:
Payee Name — Account Holder's Name
Address Line 1 — C/O Financial Institution's Name
Address Line 2 — Financial Institution's Address
Does the merchant I'm paying receive my payment electronically?
This depends on the merchant's capability and preference. If the merchant cannot or does not want to receive the payment electronically, the merchant will be sent a check along with the information needed to process your payment.
How do I access my previous bill payment history?
You can access up to 24 months of paid bill payment history through Bill Pay. Simply select the Bill History tab. From this page select paid bills library to view up to 24 months of paid payments. Select this link and follow the instructions on the screen.
Why was I charged $5 for bill payment?
The Bill Payment Service for consumers is free for an unlimited number of payments as long as a minimum of 3 payments are made per month. If less than 3 payments are made, a $5 inactivity fee will be assessed on the last business day of the month.
If there is more than one signer on a single account that has signed up for the bill payment service, the inactivity fee will be assessed for each signer that does not initiate at least 3 bill payments per month.
The Bill Payment Service for commercial customers, including sole proprietorships is $5 per month per authorized user.
What do I put in the “account number” field for a bill payment that I don't have an account number for?
You are able to enter anything into the account number field. If you do not have an account number, you may want to consider entering your name in the account number field so the payment is properly applied. You can also enter a description of the payment, such as 'Lawn Care'.
What is an e-bill?
A bill you receive in your inbox instead of your mailbox, although we can't say you'll enjoy getting it any more. You can view and pay these bills at the Payment Center. We have established relationships with hundreds of companies nationwide, and these companies can send us an electronic version of your bill. These electronic bills, which are also called e-bills, typically contain the same information included in the paper bills that are mailed to you. Your biller may offer the following features as part of your electronic billing service:
- Receive your electronic bill through e-mail.
- Pay your electronic bills automatically.
- Allow you to have a different address, known as your service address, where you receive your services.
How do I sign up for an e-bill?
When you start receiving electronic bills, an electronic bill icon appears next to the biller name in the Pay Bills section of the Payment Center. You can also find electronic bill information in the Payment Assistant. You can click the electronic bill icon, or e-bill links in the Actions section of the Payment Assistant, to view and pay your bill. The bill also appears in the Bill Reminders section of the Payment Center as soon as Bill Pay receives it from your biller. The reminders list shows the amount due and due date from your bill.
Why was my bill payment late?
Payments must be scheduled at least four business days prior to the due date to ensure they are received by the due date. Monday through Friday are considered business days, with the exception of Federal Holidays. This four-business day window accounts for the time it takes the bill to be sent to and processed by the merchant. Payments are sent either electronically or by corporate check as determined by the payment method accepted by the merchant.
Payments can also be delayed if the address or account information is incorrect.
If the payment was scheduled at least four business days prior to the due date and the account and address information is correct, please contact us to file a dispute.
Am I able to access my account information using a mobile device?
Yes, you are able to access your account information using the web browser on your mobile device. You simply need to enter m.efirstbank.com. For more information and frequently asked questions see Mobile Banking in the Questions & Answers section.
Is Online Banking secure?
We protect our Online Banking with the Internet's safest and most powerful robot police, so it's incredibly safe. FirstBank safeguards your information according to established security standards and procedures in order to keep your financial information secure and confidential. We use many lines of defense to protect your account information, including encryption, firewalls, timed log off, virus protection, and a secure login process. Whether you're signing up online for Online Banking, transferring money or paying your bills, you can depend on your accounts and your account information being safe. More information on Internet security.
Can anyone else access my financial information?
No. At least as long as you keep your User ID and Password private. Notify us immediately if you think someone may know your password. Hint: your password should not be “password.”
What if I forget my password?
For your security, no one knows your password but you. Therefore, if you forget your password, we do not have access to it. However, if you call 24-Hour Customer Service, we will be able to reset your password so you can choose a new one. Our number is 303-232-5522 or 800-964-3444
What can I do to keep my financial information secure?
- Do not give or disclose any part of your User ID and Password to anyone. Bank employees will request your User ID when accessing your account profile, but should never ask for your Password.
- Do not have your account information, including your computer screen, out in an open area accessible by others.
- Do not send your User ID and Password or account information over any public or general email system.
- Do not release any personal information on the phone, in the mail, or over the Internet unless you initiate the contact or are certain you know whom you're dealing with.
- Contact us immediately if there are charges on your account you don't recognize.
- Do not leave your computer unattended while you are connected to the Online Banking Service.
- Be sure to log off of the Online Banking Service when you have completed your session. If you forget to log off and there has been no activity for 10 minutes, FirstBank will automatically end the session. After your service has “timed-out”, you will need to log back on with your User ID and Password.
What type of alerts can I set up?
Our alerts are designed to keep you informed about your FirstBank account activity. We offer alerts about your balance, deposits and withdrawals, fraud detection, and more. We also have notifications designed to remind you of certain events such as tax payments that are due and even IRA contributions that need to be made. None of these will contain a single “LOL” or “OMG.”
Can I have my alerts sent to email or my mobile device?
FirstBank alerts can be sent to email addresses and mobile devices via text message. We are committed to getting timely information to you in a manner that suits your needs.
Optional Online Deposit Service (Desktop Teller)
What is Desktop Teller?
Desktop Teller enables you to deposit checks from your home computer using a flat bed scanner. This helps you deposit checks faster and more conveniently.
When are the funds available?
The cutoff to receive Next Business Day Funds Availability is 9 PM, Mountain Time. Items received for deposit are subject to verification and to the terms and conditions of the FirstBank Deposit Agreement, similarly to deposits made with a bank Teller.
How do I enroll for Online Deposit?
You may submit a request to enroll in Desktop Teller by clicking the "Online Deposit Enrollment" link, accessed from the "Services & Settings" link within Online Banking. You will receive a reply within 1-2 business days.
What is the fee for Online Deposit?
Consumers - $5.00 per month, per user, for unlimited deposits.
You may cancel the service at any time.
How do I cancel the Online Deposit service?
You may cancel the service by clicking the "Cancel Online Deposit Service" link, accessed from the "Services & Settings" link within Online Banking. You will receive a confirmation of the cancellation.
What do I do with the checks after I scan them?
Store the checks in a secure location for 30 days. Then destroy the checks so they may not be accessed or used again, such as by shredding them.
What do I do if I am having problems scanning the checks?
Contact us for assistance at 303-232-5522 or toll free at 800-964-3444
What are the system requirements to use Online Deposit?
- Windows operating system.
- Internet Explorer 7.0 or greater.
- Java 1.6 / 6.0 or higher.
- Flatbed scanner.
Download Internet Explorer
Is Online Deposit safe?
- Data within the service is encrypted as it travels between your computer and our systems to prevent data interception.
- Firewall technology prevents others from gaining unauthorized access to our systems.
- Regular audits of our service ensure we maintain commercially reasonable security systems.
When I go to choose a scanner it shows my scanner multiple times. Which one do I choose?
The TWAIN driver is the recommended driver because it produces higher quality images. If it is difficult to obtain a quality image of the scanned checks while using the TWAIN driver, simply start over from the beginning and choose the WIA option.
Where can I go if I have additional questions?
There are help screens available if you have questions while you are using the Online Banking Service. We also have customer service representatives available 24 hours a day, 7 days a week. Please call 303-232-5522 or 800-964-3444